Internet connections and prices

This text is an article published by El Periodico and can be read in pdf here

What seemed like a nightmare is on track to finish well. The Senate last week approved unanimously a motion urging the Government to work towards a better quality of service for internet connection, both fixed and mobile, further improving current prices. After the scandalous trial balloon that made ​​us fear that the operators would end up with flat rate Internet access, the Senate has given a slap on those phone companies in our country. A couple of weeks, Julio Linares, CEO of Movistar, openly hinted that the flat rate could be on borrowed time.

For the operator, would be nothing new. In the UK, O2 and its subsidiary applies different rates depending on customer usage, eliminating at a stroke the flat rate data. Vodafone and ATT did the same in its U.S. wireless lines. The smartphone users we knew what this would mean: a significant drop in the speed of the connection in the event that we have exceeded the allocated consumption for that month, and a higher turnover, difficult to control and impossible to management by the user. After exposing his intentions, Telefonica's interest that everything goes so fast, that everything is accelerated.

All ... less speed.

Fencing is worrying that the saturation of the networks, which questions the use of broadband

This would be a major change of the rules of the game, also to international debate. In the U.S., regulators have postponed its controversial decision on net neutrality until November, just after elections, will not be that voters do not like the idea of ​​trying to control and regulate the Internet. The debate between the operators about the growing demand for Internet traffic and the need to dump on the user fee based on consumption stems mainly investments in fixed networks. But, as stated in the Senate, from the Government should be more support for investment in telecommunications infrastructure for the benefit of the citizen.

We all know the existence of proprietary networks, such as for Ono, who, despite not having coverage throughout the country, has invested heavily to be structurally sound and meet the current demand and providing a service connection quality. In fact, is betting on to empower the user and extend its range of 50 megs real your entire network.

In Japan, for almost five years is common to find Internet connections of 100 megabytes for just over 20 euros flat rate, and operators that offer them are not exactly broke. In our country there is a lack of will by the principal operator to replace old copper pair lines by Futura fiber, as christened in 2008, with speeds up to 30 megabytes navigation, advanced features devision, comprehensive maintenance and flat rate voice, but still fall far short of what society currently demands.

It is not uncommon Telefónica complain of network usage by users before making the necessary investments to provide customers with the times we live in and, generally, in the transcendent issues, the executives just taking Cesar Alierta telela Commission Telecommunications Market to their land. Hide behind the mobile traffic saturates the network and grows exponentially, which is very questionable indeed. Since the Senate has been described as "troubling" that statement, and should not question the broadband service by mere commercial objectives of the big companies. With this background we have overlooked one of the claims side of the Spanish operator. This is his old claim that major emitters of content pay part of the party.

Since Telefonica is proposed that the traffic and content providers like Google or Microsoft, are involved in the maintenance of the infrastructure costs of the network. Come on, get paid a fee for the use of networks as they are necessary for activity, regardless of what they already pay for each user. Telefonica wants to charge more, both issuers and receivers of information on the Internet. But truth must assume its role as a leading telecommunications operator in Spain. We must trust that the Administration proposed to help prevent end up soon with different levels of access to Internet services based on what the customer pays. This does not only mean the end of net neutrality, but would also be a blow to the old waterline to minimize to get rid of the digital divide in Spain.

Tags: Internet , Julio Linares , ono , internet connection prices , consumption rate , Telefonica

Pending in Spain: Right Customer

I'm sure the call center you have the nerves like me more than once. Especially the companies related to mobile and ADSL services are something that if I crispa and border on the surreal. In Spain we have much to learn from countries like USA or Germany, which makes the potential customer relationship with the main card of your company. Here however we see in a service call centers almost mandatory for businesses to offer reluctantly and is the first in which an attempt to reduce costs in companies. The user does not take good care of the customer call center as a reason to stay or new carrier. Within many companies cuterio route to Morocco, Argentina and so on. This will lose all perspective of what is being said and only makes robots that do not understand or leave the "jack, knight and king." Others such as Iberia and Easyjet reach Customer miss forcing respect to call a premium rate 807 for everything other than shopping. This includes cases surreal as you lose a case and have to call a 807 (1 to 1.6 € / min) to manage their recovery: shameful to see as his failure pay 20 or 30 € in a phone call . See related Other companies simply put disabled and useless as telemarketers who are unable to understand the service they give, they are not friendly and fail to provide information tailored to the reality of the service, giving an image once more unfortunate of their companies. One of the days that I have laughed more in my life when a problem is a router that we call informing affected Telefónica. Our technicians will explain that to a fault traces and connectivity had made ​​a Telefonica router did not work well , and to please notify him so that was checked. All that we was a lady of advanced age, I had no idea what you were talking about (but as these people in support ADSL?) And all I could say is "but the little light on the modem is green or in red. " And spend 20 minutes on the phone with someone, or relax and laugh or kill yourself with the party, but the problem is not the telemarketer, the problem is the crap service that gives your company that treats you like a sheep and do not attend, that once you have sold or got your high, do not care. Maybe it's time to switch companies to one that meets at least you better. Another lack of respect, although the service is efficient, is pasta you get at many customer sites of these companies. "I allow his name to write to you?", "I provided your ID or CIF Company", "could tell me what bank is domiciled payments" "can you give me your ID?, Does your phone number ?, are you the owner of the line?. I understand that it is privacy and security, but hell, ask 3 different people the same data in a call! That should be very determined. It is unreasonable that we are wasting time and again and again. "Well, I pass the technical department ... Oops, sorry, at this point is down the computer system within minutes ... call" desperate, right? A few days ago I cabree by calling 11818 of Telefónica . I remember I needed the store phone Movistar Goya for a consultation prior to pick up my Iphone. The operator told me that there was no Telefónica store in Goya 32 in Madrid, and without me or answer me hung up. This kind of thing is common and is a total lack of respect. You have been charged for a service, you are wrong, do not let you speak or you say goodbye, you put a phrase and hang. It's just a shame. Of course I had to call back and someone with half a finger in front more than the previous if I gave the phone. The fact is that published in El País an article called " my telemarketer does not understand me "which discusses these services through a study of expected data. For operators, Telefonica and Ono approved only with 2.7 and 2.56 points respectively, out of five. Suspended Jazztel (2.45 points), Tele2 (2.30), Orange (2.29) and Ya.com (2.14). Although the study did not reflect the lack of investment in customer service, job insecurity, lack of training and the low wages that these workers are self-explanatory many of the shortcomings of calls call center. Update -> Leo in 86400 for the rude Jazztel , to feed them separately. If you can read and armies Jazztel desperate phone

Tags: adsl , callcenters , ono , Telefonica , telemarketers , Uni2 , ya.com